For sanitary and hygienic reasons, we do not offer refunds on purchases.
All sales are final.
If for any reason there is an issue with the order (damage during shipping), please contact us with the first 3 days of the receiving order to firstname.lastname@example.org
Please note the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note: There will be a 20% restocking fee on all returns.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company--it may take some time before your refund is officially posted. Some companies may take longer than others to process credits.
If that does not work, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
All packaging and fulfillment are done in-house.
We will ship via USPS/UPS/FedEx depending on your needs. Shipping within the US will be free over $50. Under $50 will be a $5 flat rate.
International orders: Shipping will be calculated at check out.
We ship internationally and offer various shipping methods at the checkout.
Please contact us if you would like a shipping estimate for other countries prior to making your purchase.
The timeframe for order delivery is divided into two parts:
Processing time (1-3 days):
All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
We do not ship on weekends - orders placed between Friday to Sunday will be shipped out within the next 1-2 business days.
If you choose expedited/express shipping, we will pack and ship your order within the first 24 hours of you placing your order.
You will receive an email with a tracking number.
Please allow up to 48 hours for the tracking code to activate as shipping carriers may not scan the package on arrival.
We currently ship via USPS/UPS/FedEx. Shipping times can vary depending entirely on your location or time of year.
Typical deliveries usually take about 1-7 days in the US.
International delivery usually takes between 7 and 14 business days to arrive at their destination but can take longer from time to time due to custom delays or holidays.
During the COVID-19 pandemic & the holiday seasons, expect shipping and delivery delays.
Take note that once your package has been shipped, we do not have any control of the package location/delivery time. We will see the same tracking information that you see. If the tracking does not update for up to 5 business days, please send us an email with your order information so we can contact the shipping carrier and assist you.
If you need your order by a certain date, please contact us prior to placing your order to find out the best shipping methods. We are not responsible for late deliveries.
Customs, Duties, and Taxes
Andaaz Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please ensure to review before placing your order.