Refund Policy

For sanitary and hygienic reasons, we do not offer refunds on purchases.
All sales are final. 

 

If for any reason there is an issue with the order (damage during shipping), please contact us with the first 3 days of the receiving order to andaaz.jewelry@gmail.com

Please note the item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note: There will be a 20% restocking fee on all returns. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company--it may take some time before your refund is officially posted. Some companies may take longer than others to process credits.  

If that does not work, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at andaaz.jewelry@gmail.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at andaaz.jewelry@gmail.com